List of Tips

• What is Heritage Live!^®?
• Three Things to Know About Heritage Live!
• Heritage Live! Frequently Asked Questions
• Spam Blocking
• Cookies and Security (Can't Sign-in)
• Bidding Tutorial
• Increasing your bids
• Bidding Guidelines and Bid Increments
• How To "Make an Offer"
• Batch Bidding - Place Multiple Bids with a Single Click
• Reserve Status
• Tracking Lots
• Bookmarking
• Sort your search results
• Why am I being outbid immediately?
• Add Calendar Reminder

What is Heritage Live!^®?

We are proud to provide our Heritage Live! software on all auctions marked as . This software allows you to participate in a live Heritage auction from the comfort of your home or office over the Internet. You will be able to browse and BID LIVE during the auction event against other Internet bidders and floor bidders.

Heritage Live! will be featured on all Signature (and Signature Session), Grand Format & Platinum Auctions, most offering both live streaming audio and video.

To participate, please go to www.HA.com/Live during the live portion of the auction. Just enter your Heritage user name and password, and you can use the new Heritage Live! software to begin bidding. We strongly suggest you leave proxy bids at www.HA.com before the live session in the event either side experiences internet problems during the live auction.

Important: The delay that occurs between the auction floor and your computer is called lag. Lag refers to the time that it takes for the auction data (text, images, audio and video) to be encoded on the auction site, transferred over the Internet, and then decoded and displayed on your end. The encoding is done in a fraction of a second. The majority of delays are due to Internet transfer times, which means that you can be affected even with a high speed Internet connection. This is further affected by factors on your computer, such as CPU speed, memory, whether other programs are running at the same time, and so on.

Because of this, we will accept your bid up to three seconds after the time we close the lot (even if this means reopening the lot on the auction floor). Text is updated far more quickly than audio, video and images, which is why we recommend basing bidding decisions on the text alone.

First, a peek at the Heritage Live! interface layout:

1. This section allows you to quickly view the current lot number, number of lots completed and a progress bar indicating auction progress!
2. The image of the current lot.
3. Tabs used to help organize the auction activities:
   1. Live! Tab show all of the lots in the auction.
   2. MyBids/MyTrackedLots shows the lots you are bidding on and the ones you have marked to track.
   3. RealizedPrices shows the auction results as they happen and provides a quick link to lots still available as a Post-Auction Buy.
4. A complete listing of the upcoming lots for the session.
5. Current Lot Information shows the current sale, session and details pertaining to the current lot.
6. Bid button turns red when you are outbid and grey (not able to click) when you are winning. The next bid information is adjacent to the button. Note: if you are only watching the auction you can click the "Disable Live Bidding" button, preventing you from accidently bidding.
7. LiveHelp opens a chat window that allows you to communicate with a customer service representative. Click the "close" link to hide the chat window.
8. The Live Video window where you can watch the auction live. Below the video screen are controls for: Stopping the video which can be used in low band width situation; audio volume control for mute: ; increase volume and decrease volume .
9. Message Log. All bidding activity and bid sources, e.g., Floor, Mail, HeritageLive, etc., are displayed in this window.
10. Proxy bidding section. You can place LiveProxy bids on all upcoming lots. LiveProxy bids bid live for you and will NOT compete against any other bids you have placed.

To go to Heritage Live!, type in "HA.com/live" into your browser's address window, or simply click on the icon. Sign in using your membership information, then choose the auction you wish to participate in. When you see the icon, the auction is openfor bidding or the for Proxy bidding at HA.com. See example below:

To bid live, watch as the lots pass, and when an item you like comes up just click on the red Bid Button. Your live bid will be communicated to the auction floor.

Watch the "Real Time Auction Information" log to ensure that your live bid was accepted; after all, there may be floor bidders and other HA.com/Live bidders interested in the same lot! When your bid is accepted, a message will appear in your log stating that your bid was placed. If you are the high bidder, the bid button will change color and tell you that you have the winning bid.

Watch the message log until another bid is placed or the lot is closed.

Heritage Live! is an outstanding way to place a bid during the live portion of an auction. However, we know that sometimes you may not wish to sit at your computer for a long stretch of time waiting for an item to come up for bidding. To that end, Heritage Live! also offers LiveProxy bidding, where you can enter a bid to be placed on your behalf once the lot comes up for auction.

To place a LiveProxy bid through Heritage Live!, just scroll down the lot listings of the current session to the item you want. From here, there are two ways to place bids. Similar to traditional batch bidding, you can enter the dollar amount you want to bid in the box (figure 1 above) next to the appropriate item(s), then click on the "Bid Live/Proxy" button (figure 2 above) to place your bids.

Or, if you wish to take a closer look at the item before placing your bid, just click on the image or description of the item.

This will bring up a small window dedicated to the specific lot. From here, just enter your bid into the "Live/Proxy Bid" box, and click the "Bid Now" button.

You can track your Heritage Live! proxy bids, as well. Just click on the My Bids/Tracked Lots pane to review all of your proxy bids. From here, you can modify or even cancel any Heritage Live! proxy bids at any time before the lot comes up for auction. IMPORTANT: This screen does not show any bids you may have placed through the traditional methods at HA.com. In addition, Heritage Live! proxy bids are not reflected in the Current Bid amount.

Heritage Live! will send the high proxy bid to the auction floor when the lot comes up for auction. If you're LiveProxy bid is outbid on the floor, you still have the chance to place another bid with one click!

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Three Things to Know About Heritage Live!^®

1. LiveProxy - The LiveProxy feature allows you to quickly and easily enter bids to be placed live before the auction begins (or before the respective lot has come up). These bids can be edited, changed, or deleted up to the time the item goes live. LiveProxy will bid live for you to ensure your bids get through, and if you are outbid while following the auction live, it allows you to continue bidding using the LiveBid button.

2. Last minute bidding insurance - Heritage Live! offers you a "second chance" to win. If you bid on HA.com and you are not winning when Internet bidding closes, you can still win the lot by going to Heritage Live! and either leaving a LiveProxy bid as detailed above or bidding live once the lot opens. If you have the winning Internet bid but are concerned you will get outbid during the live event, you can put in a LiveProxy bid for a higher amount. Or, if you watch the Live auction, you can place your bid directly against the floor. In either case, Heritage Live! has automatic safeguards to prevent you from bidding against yourself! It's an additional opportunity for you to win even if you don't attend the Live Auction.

3. Bid Protect (exclusive to Heritage Live!) - Tired of losing by just one bid increment. Heritage Live! lets you specify that we can increase your bid by one increment if it is necessary to win the lot.

Find out more with our Frequently Asked Questions guide.

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Heritage Live!^® Frequently Asked Questions

If I place a proxy bid on HA.com can I bid against myself in Heritage Live!?

No. As long as you use the same account, Heritage Live! knows who you are and will not allow you to place a bid unless your proxy bid left from HA.com has been outbid.

What are the system requirements?

Minimum

• OS: Windows 98SE/ME/XP/Vista, Mac OSX, Linux
• Web Browser: IE 6.0+, Mozilla Firefox 2.0+, Safari 3.2+, Google Chrome
• RAM: 128MB+
• Processor: 700MHz+
• Resolution: 1024x768
• Internet Connection: Dialup 56K (w/o audio/video streams) or High Speed (/w audio/video streams)

AOL Users with Windows: To use Internet Explorer, make sure you are connected to the Internet, either through a high speed connection or AOL's dial-up functionality. Once connected, you can launch Internet Explorer by clicking on the "Start" button in your task bar, selecting "all programs", and selecting Internet Explorer from the resulting list. Then paste or type "http://www.ha.com/live" into the address bar.

Recommended

• OS: Windows XP-SP2/Vista
• Web Browser: IE 7.0+
• RAM: 256MB+
• Processor: 1GHz+
• Resolution: 1024x768 or Higher
• Internet Connection: High Speed

How can I accurately bid?

The delay that occurs between the auction floor and your computer is called lag. Lag refers to the time that it takes for the auction data (text, images, audio and video) to be encoded on the auction site, transferred over the Internet, and then decoded and displayed on your end. The encoding is done in a fraction of a second. The majority of delays are due to Internet transfer times, which means that you can be affected even with a high speed Internet connection. This is further affected by factors on your computer, such as CPU speed, memory, whether other programs are running at the same time, and so on.

Because of this, we will accept your bid up to three seconds after the time we close the lot (even if this means reopening the lot on the auction floor). Text is updated far more quickly than audio, video and images, which is why we recommend basing bidding decisions on the text alone.

What is Bid Protect?

Bid Protect allows you to ensure you are not outbid by one increment. When you submit your bid and check the Bid Protect button, the software will increase your bid one increment to ensure you do not lose by one bid.

How can I quickly view the lot(s) I am interested in?

Enter the lot number you are interested in the box titled, "Go to Lot:" located above the "Status" field and press the "Go" button and you will be taken directly to the lot.

How do I make the upcoming lot list advance?

Click the "Jump to Current Lot" button located above the "Status" fi

What does the tab "MyBids/MyTrackedLots" do?

This tab aggregates the lots you have bids on and the lots you have selected to track.

What does the tab "Realized Prices" do?

The "Realized Prices" tab shows the auction results as they happen. It allows you to quickly see what items sold for and provides a quick link to lots that may still be available at HA.com!

If I have a question or need help during the auction, what can I do?

If you have a question or need to communicate with someone immediately click on the LiveHelp button at the top of the screen and a chat window will open allowing you to type in your question. Your question will be addressed as soon as possible.

What does "Disable Live Bidding" mean?

By default you are able to bid just by clicking the red bid button. If you are only watching the auction and want to make sure you don't accidently bid, you can click the "Disable Live Bidding" button. You will notice the message now says "Enable Live Bidding" which when clicked will enable bidding again.

Why did I lose the lot to a bidder bidding the same amount?

If an Internet Proxy bidder at HA.com has placed a bid higher or equal to your bid, they will win the lot due to the fact they bid earlier and have the prior bid.

How do I know if I won the lot?

When the lot closes a message in green indicating you won will be displayed (see example below). In addition, you can check the item status in the "Realized Prices" tab.

How do I cancel a LiveProxy bid?

To cancel a LiveProxy bid, simply click the "x" adjacent to the bid and confirm you want to cancel (see below).

How can I scroll through lots and see more images before and during the auction?

See image below. At the top you will notice text links that allow you to go forward and backward through the auction. Below the auction photo you will notice additional images for some lot which you can mouse over to see a larger view.

How do I control the audio and video?

Below the video screen are controls for: Stopping the video which can be used in low band width situation; audio volume control for mute: ; increase volume and decrease volume .

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Are you receiving all your Heritage e-mail?

Safe Sender Instructions

Help ensure that your Heritage Auctions e-mails are always delivered to your inbox. Login to your e-mail system right now, and add the following domain HA.com and/or address Bid@HA.com to your email address book, contacts or safe senders list. Please choose your e-mail provider/program for instructions:

• AOL/AIM
• Yahoo
• Hotmail/MSN
• Comcast
• EarthLink
• Gmail
• Outlook
• Other

AOL/AIM users: Follow these instructions to ensure that your Heritage Auctions e-mails are always delivered to your inbox.

1. Login to http://mail.aol.com/.
2. Click "Contacts" on the left-side navigation menu.
3. Click "New" (top navigation bar), then click "New Contact".
4. Paste/Type, Bid@HA.com in the Email 1 field provided.
5. Click "Create" (top left).
   
   

For more help, see the AOL help site.

Yahoo Users: Follow these instructions to ensure that your Heritage Auctions e-mails are always delivered to your inbox.

1. Login to http://mail.yahoo.com/.
2. Click on "Add" (right of the "Contacts" link in the left-side menu).
3. Paste/Type, Bid@HA.com in the Email field provided.
4. Click "Save".
   
   

If you ever find a Heritage Auctions e-mail in your Yahoo Bulk mail folder, open it and click the "Not Spam" button.

For more help, see the Yahoo help site.

Hotmail and MSN Users: Follow these instructions to ensure that your Heritage Auctions e-mails are always delivered to your inbox.

1. Login to your Hotmail/MSN account.
2. Click "Inbox".
3. Click "Options" (upper right).
4. Select "More Options".
5. Click "Safe and blocked senders" listed under the Junk e-mail heading.
6. Paste/Type, Bid@HA.com in the field provided, click "Add to list".
   
   

For more help, see the Hotmail/MSN help site.

Comcast users: Follow these instructions to ensure that your Heritage Auctions e-mails are always delivered to your inbox.

1. Login to http://www.comcast.net/qry/goto?app=mail.
2. Click the "Address Book" link (left-side menu).
3. Click "Add Contact" (top of your Address Book).
4. Paste/Type, Bid@HA.com in the Email Address field provided.
5. Click "Add".
   
   

For more help, see the Comcast help site.

EarthLink users: Follow these instructions to ensure that your Heritage Auctions e-mails are always delivered to your inbox.

1. Login to http://webmail.earthlink.net/.
2. Click the "Address Book" link.
3. Click "Add" in the pull-down menu, click "Contact".
4. Paste/Type, Bid@HA.com in the Email field provided.
5. Click "Save".
   
   

For more help, see the EarthLink help site.

Gmail users: Follow these instructions to ensure that your Heritage Auctions e-mails are always delivered to your inbox.

1. Login to http://www.gmail.com/.
2. Click "Contacts" (left side menu).
3. Click "New Contact".
4. In the Name field provided, Paste/Type, Heritage Auctions.
5. In the Email field provided, Paste/Type, Bid@HA.com.
6. Click "Save".
   
   

For more help, see the Gmail help site.

Microsoft Outlook users: Follow these instructions to ensure that your Heritage Auctions e-mails are always delivered to your inbox.

Outlook 2007:

1. Listed under the "Tools" menu, click "Options".
2. Click the "Preferences" tab, under E-mail, click "Junk E-mail".
3. Click the "Safe Senders" tab.
4. Click "Add".
5. In the Enter an e-mail address or Internet domain name to be added to the list box, paste/type, Bid@HA.com.
6. Click "Apply" and then "OK".
   
   

For more help, see the Outlook help site.

For Outlook 2003:

1. From the "Tools" menu, select "Options".
2. Click the "Junk E-Mail".
3. Click the "Safe Senders" tab.
4. Click "Add".
5. In the Enter an e-mail address or Internet domain name to be added to the list box, paste/type, Bid@HA.com.
6. Click "Apply" and then "OK".

For more help, see the Outlook help site.

Other Programs/Providers: If you are subscribed to Heritage Auctions, but are not receiving e-mails, it's possible that the Internet Service Provider (ISP) or company is blocking them, perhaps because they think Heritage Auctions is junk mail.

What you can do to fix this:

• Get in touch with technical support at your ISP or company and explain the problem. If they are blocking e-mail from Heritage Auctions, ask them to stop. One way they can do this is to place Bid@HA.com on an e-mail safe list.
• Some web-based e-mail systems allow you to set your own safe list. Look for it in the settings section, and add "HA.com" and "Bid@HA.com" (without the quotes.) If you have to enter a complete address, use "Heritage Auctions.com". Some e-mail systems, such as AOL 8.0, require a sender to be in your address book to keep the e-mail from diverted to a junk mail folder. If your system is like this, add "HA.com" or "Bid@HA.com" (without the quotes) to your address book.
• If all else fails, try signing up under another internet account, or consider changing ISPs to a provider that does not block your e-mail.

Finally:
One vital thing you can do that helps no matter what e-mail system you're using is this, add the following domain and e-mail address to your address book:

Domain: HA.com
Address: Bid@HA.com

In addition, if you have a junk e-mail folder, bulk e-mail folder, Spam folder, or anything similar, please check it regularly. The overwhelming majority of the e-mail that gets put into these folders belongs there. But if 99% of what goes into a Spam folder is actually Spam, that means that you're probably missing something you want to see around the time the 100th e-mail comes in, and these days that doesn't take very long.

Still having problems? Contact us.

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Cookies and Security (Can't Sign-in)

You may have noticed that the Heritage website is always able to keep track of you once you've logged in. For security reasons, this is done with cookies, small pieces of data that are usually stored as files in your system, but that in this case are stored within your application's memory. For the vast majority of Heritage customers, this works without a hitch.

However, for some people, this system may prevent them from being able to log into the website and using features such as MyBids, MyInvoices, and the Permanent Auction Archives. Most of the time, this will happen because the user's cookie settings are too restrictive. Bidding is NOT affected.

To change your settings on Internet Explorer version 6.0, choose Internet Options from the "Tools" menu. From there click on the "Privacy" tab.

You will see a dial that will allow you to set your cookie privacy settings for all sites. In general, the Heritage site will work if your settings are set to Medium.

If this doesn't work, or if you wish to have more stringent settings and still be able to fully use the Heritage website, click on the "Sites…" button below. Here, enter the website you wish to allow content from, in this particular case, use "HA.com". DO NOT use the "www"! Once you've entered the name of the website, click on "Allow".

The procedure from AOL browsers and from Internet Explorer version 5 is very similar to the above, although you will need to change your settings through the "Security" tab rather than the "Privacy" tab. However, we've found that some people have simply not been able to set their browsers no matter what settings they change, and that Compuserve users are hit particularly hard. In this case, we recommend using a different browser than what you're accustomed to. For example, if you're a Compuserve or AOL user and changing your settings does not work, you can still connect to the Internet normally, but once connected you should use Netscape or Internet Explorer to access the Heritage site.

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Bidding Tutorial

In order to make a bid over the internet in any Heritage auction, follow these steps:

1. Log onto HA.com.
2. Search or browse for the lot that you're interested in. You can do this from the HA.com home page, from the Auctions home page, or from the home page for the particular auction you wish to participate in.
3. Click on the link or the photo icon for the lot that you want to bid on.
4. In the middle of this page, you will see a box, which allows you to place a bid. You will need to enter your secret maximum bid, your user name, and your password (the latter two will appear once you've clicked the "Place Absentee Bid" button). The secret maximum bid is the maximum amount you are willing to pay for the item you're interested in. However, your current bid at any time will be the lesser of your maximum bid or one bid increment above what any other bidder has bid on your item. Click on the button marked "Place Absentee Bid" again to continue.
   
   
   
   
5. You will be taken to a page entitled "Please Confirm Your Bid". This page will show you the name of the item you're bidding on, the current bid, and the maximum bid. When you are satisfied with your bid, click on the button marked "Confirm Bid".
   
   
   
   
6. You will be taken to either of two pages. If your bid is the current high bid, you will be notified, and given some information on what might happen with your bid over the remainder of the auction. You will also receive a Bid Confirmation notice via e-mail.
   
   
   
   
   If your bid is not the current high bid, you will be taken to a page that will notify you of that fact and allow you to place another bid.
   
   
   
   
7. Some of our auctions offer extended bidding for bidders who have already placed a bid. To see if extended bidding applies to your lot, look for the "Special Bidding Rules" link near the bid box. If you have already placed a bid, both the lot page and the search results will reflect the extended bidding deadline if you are logged in.
   
   
   
   
8. Continue with the Heritage Live!^® Tutorial.

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Increasing your bids

The big Heritage auction has come around, and you've found that item you want. You've placed the bid that you know will win the item for you. But while you know you're the leading bidder, the current bid keeps creeping higher and higher. Will your bid hold out against the Internet bidders who show up in the last ten minutes of the auction? Will it be able to win the lot against the people on the auction floor?

Because you have already entered a bid on the Heritage site does not mean you can't enter another. You can increase your bid simply by bidding in exactly the same way you placed your original bid, through the page describing the individual item, or you can increase your bid through any of the pages that allow Batch Bidding. You do not bid against yourself; your bid is merely changed to the new amount and the current bid - what the item would sell for if the auction ended immediately — is then recalculated.

Note: Increasing your maximum bid when you are already the high bidder will NOT result in an increase in the current bid.

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Bidding Guidelines and Bid Increments

Bidding Guidelines

1. You only need to bid once.


2. Bid the maximum amount you are willing to pay for this auction lot. This amount, unseen by other bidders or consignors, will be used to bid for you as long as the current bid is lower than your bid.


3. Bids must be whole dollar amounts. Partial dollar amounts will not be accepted.


4. Review your bid carefully before submitting it. Make sure that you are willing to pay the price you bid for this lot. If you make a mistake on your bid, you will have only one more chance to correct it before it becomes final.


5. If this lot has a photograph, click it for a more detailed view of the item.


6. A buyer's premium - "Buyer's Premium" - is charged in addition to the successful bid.


7. Because bids come in via phone, Email, FAX, regular mail, etc., a tie for the high bid is possible. In the event of a tie for the high bid, the first bid entered - regardless of its source - wins.


8. If you are the successful high bidder when the auction closes, you will receive an Email confirmation immediately following the auction followed by an E-mail invoice in the next few days for your winnings.


9. Terms and conditions differ for each type of sale and are subject to changes. Please review our Terms and Conditions. Your bid means that you accept them and will comply if you are the winning bidder.


10. Shipping varies according to the item type and quantity. View our complete shipping chart.


11. Bid increments determine the lowest amount you may bid on a particular lot. Normally, bids must be at least one bidding increment over the Current Bid. However, podium, fax, phone and mail bidders submit bids at various times without knowing the current bid and must be on-increment or at a half increment (called a Cut Bid). Any podium, fax, phone, or mail bids that do not conform to a full or half increment will be rounded up or down to the nearest full or half increment.

Bidding Between Increments

The current bid on any item in a Heritage auction will always be calculated as the lesser of:

1. The maximum bid on the item, or


2. One increment above the second highest bid on the item.

If a reserve has been posted on the lot, the current bid may not be less than the reserve

In our Signature Auctions, we receive bids from many sources, such as faxes, mail bids, absentee phone bids, and podium bids - written bids left by someone present at the auction site. These bidders may not know the current bid at the time they place their bid; however their bid must be on-increment or at a half increment (called a cut bid). Any podium, fax, phone, or mail bids that do not conform to a full or half increment will be rounded up or down to the nearest full or half increment.

The rules for Internet bidders are a little different. Internet bidders need only bid an amount equal to or greater than the next increment. Internet bids greater than the minimum required next bid can be any whole dollar amount. It is possible under several circumstances for winning bids to be between increments, sometimes only $1 above the previous increment (see below).

When the auction closes, the winner of the item will be the person with the highest bid, but the hammer price of the item will be the calculated current bid on the item, regardless of what the actual high bid was. This allows you as a bidder to win items for less than your maximum bid. Our Signature Auctions open up on the auction floor at the Current Bid. We will execute the high Internet bidder's secret maximum bid on his behalf until he either wins the lot or is outbid.

Bidding increments in Heritage Signature auctions follow this table. Note that this is calculated without regard to the current bid; if an item has a current bid of $175, then the next bid will be $180, then $190, $200, $220, $240, etc.

Bidding Increments Current Bid Bid Increment < $10 $1 $10 - $29 $2 $30 - $49 $3 $50 - $99 $5 $100 - $199 $10 $200 - $299 $20 $300 - $499 $25 $500 - $999 $50 $1,000 - $1,999 $100 $2,000 - $2,999 $200 $3,000 - $4,999 $250 $5,000 - $9,999 $500 $10,000 - $19,999 $1,000 $20,000 - $29,999 $2,000 $30,000 - $49,999 $2,500 $50,000 - $99,999 $5,000 $100,000 - $199,999 $10,000 $200,000 - $299,999 $20,000 $300,000 - $499,999 $25,000 $500,000 - $999,999 $50,000 $1,000,000 - $4,999,999 $100,000 $5,000,000 - $9,999,999 $250,000 >= $10,000,000 $500,000

The table is slightly different in Heritage Internet-only auctions:

Bidding Increments Current Bid Bid Increment < $50 $1 $50 - $99 $2 $100 - $199 $5 $200 - $499 $10 $500 - $999 $20 $1,000 - $1,999 $50 $2,000 - $4,999 $100 $5,000 - $9,999 $200 $10,000 - $19,999 $500 $20,000 - $49,999 $1,000 $50,000 - $99,999 $2,000 $100,000 - $199,999 $5,000 $200,000 - $499,999 $10,000 $500,000 - $999,999 $20,000 >= $1,000,000 $50,000

Sometimes, astute Internet bidders will place a bid between increments with the idea that they may be able to win a piece for less than a full increment above another bidder. Take the example of a bidder looking at a lot in a Signature auction that he thinks is worth roughly $110 plus the buyer's premium. The current bid on the piece is $1, which always means that there is only one bidder on the item. Our bidder has no way of knowing what the actual maximum bid on the item is, but he decides to place a bid of $111. This bid is designed specifically to outbid somebody that might have already bid $110. Once our bidder has placed this bid, he will see one of the following:

1. If the previous maximum bid was $109 or less, the new bid will become the high bid and the current bid will become the bidding increment above the previous bid.
   
   
2. If the previous maximum bid was exactly $110, the new bid will become the high bid and the current bid will become exactly $111.
   
   
3. If the previous maximum bid was between $111 and $119, the new bid will be immediately outbid, and the current bid will become the previous bidder's high bid.
   
   
4. If the previous maximum bid was $120 or more, the new bid will be immediately outbid, and the current bid will become $120. The behavior would be similar in an Internet-Only auction, except that the next increment would be $115 instead of $120.

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Make an Offer

Heritage offers the "Make an Offer" feature on all items that have been in inventory for over 30 days. All of our items are priced to sell quickly because inventory turnover is a key to our business. But sometimes even the best things don't sell right away, and in the past we have generally wholesaled these to other dealers. Frankly, we would rather sell these items to our collector clients, since we always need pieces for stock and our auctions and we have found that our clients tend to remember Heritage when they sell their collections.

We will gladly sell you these items at bona fide wholesale prices, or even a bit less. Heritage will either accept your offer or pass, usually within three business days or less. Our usual satisfaction guarantees still apply.

Here, we see a listing for Morgan Dollars, including an MS-66 Morgan Dollar listed at $1,025. Because there is a "Make an Offer" icon on the coin, this means that we will be happy to listen to offers on it. Click on the icon, and you will see something like this:

The page will list the item and the suggested offer range. Enter your name and e-mail so we know who to contact, and then enter your offer in the appropriate box. Heritage will accept the highest offer in this price range received in the three business days (or less) after the first offer is received. Ties always go to the first offer. Heritage will not counteroffer or play you off against another buyer -- we will either pass or play within three business days. Offers below the recommended range will automatically be rejected.

Offers above the recommended range will automatically be accepted unless the item is no longer available. Therefore, if you want to be awarded the item right away, assuming it is still available, without waiting up to three business days, we suggest you offer $1 above the high end of the suggested price range.

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Batch Bidding

If you have already decided which lots in one of our auctions you would like to bid on, but do not want to enter your name and password individually for every single lot, you can use our Batch Bidding feature.

1. Track the items you're interested in bidding on. You can do this from either the full auction listing, or from the page for each individual lot.
   
   
2. Once you have determined which items you wish to bid on, and the amounts of your bids, go to the "My Bids" page, located under the "My Heritage" tab. Choose "Items I'm Tracking".
   
   
3. This will bring you to a complete listing of items that you have chosen to track and have not yet bid on. Enter the amounts that you wish to bid for each item on which you wish to place a bid. At the bottom of the page, enter your user name and password.
   
   
   
   
   
4. A dialog box will appear, asking you if you wish to confirm the bids you just entered. If you wish to confirm the bids, choose "OK". This will enter your bids.
   
   
   
   
   

Important: items that you have bid on will no longer appear on the "Items I'm Tracking" page; rather, they will appear on the "My Bids" page.

You can also batch bid from the "My Bids" page. This requires exactly the same process as batch bidding from the "Items I'm Tracking" page, as outlined above in items 3 and 4.

Batch bidding is intended as a labor saving aid only. Depending on the number of bids you submit at any one time it may take awhile to transfer those bids into our system so you should not count on being able to snipe bids at the last minute. We make no guarantee that your bids will be executed on time. Other bids may be coming in during the time that your "Batch Bids" are being processed causing you to lose a tie bid entered before yours. We recommend that you not use batch bidding within one hour of the close of the auction.

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Reserve Status

Reserve (If Any) Not Posted Yet:
Although many lots will not get reserves, this signifies that we have not yet posted any reserves to this entire auction. Reserves are usually posted approximately 3 days prior to the closing for Internet-only auctions, and approximately 7 days prior to the live session for Signature auctions. At that point, any unmet Reserve will become both the price shown (with an asterisk) and the Minimum Next Bid, regardless of any previous bids.

Consignor Has Not Yet Submitted a Reserve:
Although the consignor's agreement allows a reserve on this lot, the deadline for submitting such a reserve has elapsed. If consignor submits a reserve post-deadline and the item fails to meet that reserve, we may charge the consignor a higher reserve fee.

No Reserve:
This lot is being sold without a consignor reserve. (Note: By law, consignors may still bid under certain conditions, but they are responsible for paying the full Buyer's Premium and Seller's Commission if they do.)

Reserve Not Met:
A reserve has been posted on this lot, but no bids have met the reserve. The current bid has been set to the reserve amount, and the next bid will meet the reserve.

Reserve Met:
Reserves have been posted for this auction, and there is a reserve on this lot that has already been met.

Opening Bid:
Lots bearing estimates and without Consignor Reserve shall open at Auctioneer's discretion (usually 25% to 60% of the low estimate).

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Tracking Lots

If you wish to keep track of lots in a Heritage auction for later bids, you can do so through our website via the Tracking feature. This gives you one location to find everything your interested in, as well as allowing you to Batch Bid from that page.

There are two ways to track lots. On each individual lot page, there is a link on the upper right-hand corner that reads, "Track this Lot":

Click on this link, and Heritage will track the lot for you:

If you have a lot of items to track, tracking each individually in this manner will take forever. For this reason, we also offer you the ability to track items en masse. From any Heritage search page, you can track as many items at a time as will appear on a page. If you're interested in Carson City Dollars, for instance, you can browse or search through the Morgan Dollar listings until you find something you're interested in. On the right-hand side of the search listings is a "track" button, and in the column below are checkboxes corresponding to each item in the list.

To track any items, click the corresponding box. Here I've chosen all 1882-CC and 1883-CC dollars grading MS-64. Once you have chosen which items to track, click on the "track" button. This will simultaneously add all of these items to your tracking list, and any subsequent searches will note that you are tracking the item.

To see a complete list of the items you're tracking, go to MyTrackedLots. This is available from the drop-down menus under My Heritage on any page on the website; directly from the My Heritage page, or from the My Bids page via the link "Show Items I'm Tracking." The tracking list looks quite similar to MyBids:

From this page, you can watch the progress of the bids on these items, remove the items from tracking, or even place a batch bid.

Note that MyTrackedLots only covers items that you have not bid on, because it's designed to allow you to watch items that you are interested in for any reason but may not have any intention of bidding on. Once you place a bid on any tracked item, it will not show up on the MyTracks page, but will be available normally from MyBids.

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Bookmarking

Want a quick way to get to the Heritage website? Bookmark it! All browsers will allow you to select specific websites to get to quickly, and if you're a regular visitor to our site, this will save you trouble.

From Internet Explorer, click on the "Favorites" menu from any page you wish to bookmark. You will see a selection entitled "Add to Favorites…" Select this, and choose "OK".

From Netscape 7.0, the process is similar - go to "Bookmarks", select "Bookmark this Page..." No confirmation will be necessary.

From AOL, each browser page has a heart icon in the upper right-hand corner. Click on this icon, and then choose "Add to favorites".

In each of these cases, you have now set your browser so that you can get to the Heritage homepage - or any other page of your choice - from anywhere on the web with one menu choice. Simply go to the "Favorites" or "Bookmarks" menu, as appropriate for your browser, and the Heritage site will be included as a menu item, as shown below.

  

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Sort your search results

Have you ever done a search through the Heritage auction or inventory and wondered how you might be able to look at the least expensive items in the search first, or view them in alphabetical order? The auction and inventory search pages allow you to do just that.

At the top of the results from any Heritage search, you will see the following header:

You may notice that every header (Description, etc) is underlined. These are, in fact, links. Clicking on any of these links will allow you to sort the results of your current search by the results in that column. Clicking once will allow you to sort in ascending order, allowing you, for instance, to see the least expensive Commemorative Silver coins in the Heritage Inventory:

Clicking the link again will change the ascending-order result to a descending-order result, which can allow you to see, for instance, the highest-graded Morgan Dollars currently at auction:

This feature also works with the Permanent Auction Archives, so if you want to see the highest prices ever realized for a specific item in a Heritage auction, you need only click on the Realized link, wait for it to load and then click it again.

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Why am I being outbid immediately?

Getting outbid immediately upon placing a bid will happen if another bidder has previously placed a secret maximum bid higher than the secret maximum bid you are placing.

Any time you place a bid online, that amount serves as a "secret maximum bid" referred to in the auction industry as a "proxy bid". The auction house uses your secret proxy bid to compete for you against other bidders in the auction, always raising your current bid to the minimum needed to win the lot, but no more than your secret maximum. The current bid on a lot shows what is currently necessary to win a lot, but may not reflect the true secret maximum of the top bidder.

When there is only one bidder, the current bid will always be $1 since that is one increment above the next lowest bid of $0, but the bidder's secret maximum is hidden in the system and competing for them.

Example: If the current bid on a lot is $0 because no one has placed a bid and you then bid $1000, the current bid will be $1. If no one else ever bids against you, you would win the lot at $1 - not $1000. If someone else bids $750, the current bid will immediately increase to $775, the minimum bid required to win the lot, which is one increment over the next highest bid. The $775 bid is your bid since your secret maximum is competing for you, and the low bidder would immediately receive an outbid notice.

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Add Calendar Reminder

This feature works with most calendar programs. There is a known issue with certain installations of Outlook 2000. If you are experiencing problems with that software, please use the steps below to take advantage of this feature:

1. Click the "Add Calendar Reminder" link
2. Click "Save" when prompted
3. Save the .ics file to a familiar spot on your computer
4. Open Outlook 2000
5. On the File menu, click Import and Export.
6. Click to select Import an iCalendar or vCalendar file (*.vcs), and then click Next.
7. Click to select the .ics file that you saved in Step 3, and then click Open.

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